The incident happened on July 19. The NBI staff told the woman that they cannot possibly give her her clearance in her demanded time because the woman's name has a duplicate. The NBI staff told her that their protocol requires that at such situation, the costumer can come back after 7-14 days.
However, the said costumer persisted on claiming her clearance, but the office insisted that she come back on the 31st.
Probably agitated for not having what she wanted, the woman started shouting at the staff of the NBI office and threatened them.
A concerned citizen took a video of the incident and uploaded it in the Facebook page, Duterte Video Sccop.
Watch the video here.
The video of the rude woman went viral instantly. As of writing, the video garnered 142 thousand views and 2,952 shares.
Netizens alos expressed their thoughts regarding the video. Some of them defended the NBI due to their protocol, while some netizens stated their understanding of the woman, pointing out what they deemed to be the flaws of the NBI system.
Facebook user, Jess Agustin, stated his defense of the NBI protocol while expressing his gentle reminder for the rude woman.
"Ganon talaga ang protocol ng NBI kapag may kapangalan ka kasi ive-verify pa yun... Baka first time kumuha ni ate ng NBI clearance... Ate ha, wag ganon. Masyado ka eh," Agustin wrote.
Meanwhile, netizen Gennon Jay Balatero Soriano defended the reaction of the woman, as he Soriano, also pointed out that NBI is also partly to be blamed. Soriano said that NBI has an online site which would have made the application process easier and could have had made the woman's urgent request possible.
"Tama run naman si ate kasi online yan, diba? Bakit hindi pwedeng makuha agad kahit may kapangalan ka pa. Anong silbi ng online kung di mo kayang areglohin agad, diba? Sabi nga ni Duterte bakit kailangan pabalik-balik ang tao kung may kapangalan. What is the use of the internet kung mo kayang ayusin yan," Soriano commented.
There are also netizens who said that both the woman and the NBI office has committed mistake in the situation.
"Sa isang banda po, mali rin sila. Alam na nila di tumatanggap ng paliwanag si ate dapat naging mahinahon lang sila at dalhin nila sa mas mataas sa kanila para yun ang siyang bahala magpapaliwanag ka ate. Si ate ay isang costumer at kailangan din po nila malalaman na maraming klase ang costumer, may mabait, masungit, at marami pa pong iba. Kaya dapat sila unawain at huwag pagtatawanan bagkos tutulungan pa po sila. Dapat lagi nila isipin na sila ay mga lingkod bayan," Facebook user, Akoto Kinoro said at the comment section.
What do you think of the woman's behavior? Did she have a point to blame the NBI? Or was she really rude to do that? Share your thoughts with us.